Multiple Microsoft 365 services went down for thousands of users worldwide, prompting the tech behemoth to investigate the incident that affected several of its products.
Users were unable to access Microsoft Teams, Exchange Online, Outlook, SharePoint Online, OneDrive for Business, Microsoft Graph, PowerBi, and Microsoft 365 Admin Center, according to an announcement posted in the early morning (ET time) of January 25th.
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However, the tech giant admitted that the outage might not be limited to those products, and over a thousand users reported having problems accessing Xbox Live on Down Detector.
We're investigating issues impacting multiple Microsoft 365 services. More info can be found in the admin center under MO502273.
— Microsoft 365 Status (@MSFT365Status) January 25, 2023
In an update to its announcement, Microsoft said it “isolated the problem to a networking configuration issue.”
The company added that it had to plan its next troubleshooting steps carefully and analyze “the best mitigation strategy” in order to come up with a solution that wouldn’t cause any additional impact.
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By 4:26AM ET, Microsoft tweeted that it “rolled back a network change” that it believed was causing the outage and that it was monitoring its services as they start coming back online.